Kindly review our refund policy attentively before proceeding with any of our services. By utilizing our services, you affirm that you have read, comprehended, and accepted our terms.
| Code | Task | Refundable % |
|---|---|---|
| CL-001 | 1:1 Session with our Client Management Team: | 20% |
| CL-002 | School Research and recommendations | 0% |
| CL-003 | Application to one or two schools | 0% |
| CL-004 | Loan application | 0% |
At CareerLeap Intel (“CareerLeap”, “we”, “us”), we are committed to transparency and professionalism in delivering our study abroad and advisory services. This Refund Policy outlines the circumstances under which fees paid to CareerLeap may be refunded or not.
1. Non-Refundability Upon Service Initiation: The Academy Fee shall be non-refundable where CareerLeap has initiated two (2) or more of the following services:
One-on-one (1:1) session with the Client Management Team
School research and recommendations
Application submission to one (1) or two (2) institutions
Loan application or related financial advisory services
Once the above threshold is met, the Academy Fee is deemed fully earned.
2. Voluntary Withdrawal After Initial Engagement: Where a client voluntarily withdraws after the initial 1:1 session with the Client Management Team, the client shall be entitled to a refund of twenty percent (20%) of the Academy Fee only.
3. Withdrawal After Thirty (30) Days: Where a client withdraws after thirty (30) days from the date of enrolment and engagement with the Academy, no refund shall be available, except where CareerLeap determines, at its sole discretion, that there has been a material failure in service delivery.
Any such claim shall be reviewed on a case-by-case basis.
4. No Service Initiated: Where none of the listed services has been initiated, and the client elects not to proceed with their study-abroad pathway, the client may elect to either:
Transfer the Academy Fee to any other CareerLeap service; or
Request a full refund by submitting a written request in accordance with the procedure below.
Refund Request Procedure
All refund requests must be submitted in writing via email to:
The request must include the following details:
Full Name
Registered Email Address
Phone Number
Proof of Payment / Receipt
Bank Account Details
Reason for Refund Request
5. Refund Processing Timeline: Upon receipt of a valid refund request, CareerLeap requires a notice period of one (1) month to process and issue the refund. Where circumstances beyond our control prevent finalisation within this period, CareerLeap will notify the client accordingly.
1, Non-Refundable Payments: Except as expressly stated in this Policy, all payments made to CareerLeap are non-refundable once services have been rendered, whether in whole or in part. This includes, but is not limited to:
Consultation fees
Application processing fees
Admission guidance
Visa support services
Documentation review and advisory
Proof of Funds (POF) services
Any other professional services agreed upon
2. Service-Based Nature of Fees: Clients acknowledge that CareerLeap’s services involve the immediate allocation of professional time, expertise, and administrative resources. Fees paid constitute compensation for services rendered and are not contingent on outcomes, including admission offers, visa approvals, or scholarship decisions.
3. Client Responsibility: Clients are solely responsible for the accuracy and completeness of information provided. CareerLeap shall not be liable for delays, refusals, or adverse outcomes arising from inaccurate or incomplete information, and such circumstances shall not entitle the client to a refund.
4. Limited Exceptions: Refunds may only be considered where:
CareerLeap fails to initiate an agreed service within a reasonable timeframe without justification; or
A written agreement expressly provides for a refund for a specific service.
In all other cases, payments remain strictly non-refundable.
1, Proof of Funds (POF) Services
2. Study Permit Services
3. Client Withdrawal: Voluntary withdrawal by the client after payment or submission does not entitle the client to any refund.
By engaging CareerLeap’s services, the client confirms that they have read, understood, and agreed to this Refund Policy.
CareerLeap reserves the right to amend this Policy at its discretion. Continued use of CareerLeap’s services following any amendment shall constitute acceptance of the revised terms.
At CareerLeap Intel, we are committed to providing transparent, reliable, and high-quality services throughout the study abroad process. This Refund Policy outlines the conditions under which payments made to us are handled.
1. Non-Refundable Payments: All payments made to CareerLeap Intel are non-refundable once services have been rendered, either in full or in part. This applies to all service categories, including but not limited to:
Any other professional services agreed upon
2. Service-Based Policy: Since our services involve time, expertise, and administrative efforts that commence immediately upon engagement, clients acknowledge and agree that fees paid are compensation for services already provided, regardless of the outcome (e.g., admission decisions, visa approvals, scholarship awards, etc.).
3. Client Responsibility: Clients are responsible for providing accurate and complete information during the process. CareerLeap Intel shall not be liable for delays, denials, or unfavorable outcomes arising from inaccurate or incomplete information submitted by the client. Such circumstances do not entitle the client to any refund.
4. Exceptions: Refunds will only be considered in cases where CareerLeap Intel fails to initiate the agreed-upon service within a reasonable timeframe and without a valid explanation. A written agreement explicitly states refundable terms for a specific service (if any). In all other circumstances, payments remain strictly non-refundable.
5. Acknowledgment: By engaging CareerLeap Intel’s services and submitting, the client acknowledges that they have read, understood, and agreed to the terms of this Refund Policy. CareerLeap reserves the right to modify any terms and conditions within the Terms of Use at any time, at its sole discretion. Any changes will be posted at https://www.careerleapafrica.com/refund-policy (or another URL provided by CareerLeap). Regularly reviewing the policy is advised. Acceptance of modifications to the refund policy can occur through online acceptance of the terms or through continued use of any part of the Services following the posting of changes.